Every process, handoff, and hidden workaround — drawn from the work itself and kept alive as your organisation changes.
The map comes from observed activity, not workshop whiteboards.
Barry reconstructs how work actually moves between people, tools, and systems — including the paths nobody documented.
Your best performers already route around the friction. Barry finds their shortcuts and turns them into the playbook.
Each workflow is scored by volume, repetition, and hours returned — so you always know what to automate first.
Illustrative figures from a 73-person back office.
See a live process map built from real observed work.