AI Agents

From map to machine.

Barry discovers the processes; we build the automations — RPA for the rote steps, AI agents for the judgment calls, agentic workflows to run the whole thing.

How we build

Discovered, not invented.

Every automation starts from a process Barry actually observed — never a whiteboard guess.

01

Pick from the map

We start with the living map — workflows ranked by readiness, volume, and hours returned.

02

Choose the tooling

Rule-based steps get RPA. Judgment calls get an AI agent. Multi-system journeys get an agentic workflow.

03

Ship with sign-off

Nothing runs unsigned. Every automation is reviewable, reversible, and logged — with a human in the loop.

Anatomy of an agentic workflow

One agent, your real tools.

A claims-intake workflow as Barry builds it: a trigger, an agent that reasons, tool calls into the software you already run, and a human who stays in charge. Drag the nodes — it's live.

AI agent Tool calls Human checkpoint Done
The toolkit

RPA, agents, and everything between.

RPA bots

For the rote

Deterministic, rule-based steps — matching, keying, moving data between systems. Fast, cheap, and auditable to the click.

AI agents

For the judgment calls

Where a step needs a read on context — classifying exceptions, drafting responses, reconciling ambiguity — an LLM-powered agent handles it, with confidence thresholds and escalation.

Agentic workflows

For the whole journey

Multi-step orchestration across your tools: triggers, agents, tool calls, and human checkpoints composed into one governed flow.

Governed by default

Every agent ships with a contract.

Scope, tools, thresholds, and escalation are declared up front — so security and ops know exactly what an agent may touch, and when it must hand back to a person.

  • Least-privilege tool access, per agent.
  • Confidence thresholds with human escalation.
  • Full run logs — every step, every decision.
agent spec
agent: claims-intake
source: barry/map/claims-intake // discovered day 22
trigger: gmail.inbox("claims@")
tools:
- excel.append("Claims ledger")
- salesforce.create_case
- slack.notify("#claims")
judgment: classify_severity // LLM step
confidence < 0.85 → escalate: human
approval: required // always
✓ logged · reversible · least-privilege
Custom automation development

We build what Barry finds.

Available on every plan at an additional rate — scoped up front from your own process map.